:root{color-scheme:light;--bg: #fbf5f9;--panel: #ffffff;--panel2: #f7edf4;--ink: #2a0e36;--muted: #7e6887;--accent: #c3057f;--accent2: #8a0b8e;--brand-pink: #e3017f;--line: #ead9e6;--in: #ffffff;--out: #fbe3f1;--hi: #15803d;--lo: #c62828;--card: #ffffff;--line-soft: #f2e6ef;--ink-dim: #4e3558;--ok-bg: #e7f6ec;--ok-ink: #166534;--ok-line: #b7e4c7;--warn-bg: #fef3e2;--warn-ink: #92400e;--warn-line: #f5d19a;--bad-bg: #fdecec;--bad-ink: #b42318;--bad-line: #f5b5b5;--info-bg: #eef4ff;--info-ink: #1e4fa8;--info-line: #c5d6f6}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.5 -apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif}.app{display:flex;flex-direction:column;height:100vh}.topbar{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:14px 22px;border-bottom:1px solid var(--line)}.topbar h1{margin:0;font-size:18px;font-weight:700}.notif{display:flex;align-items:center;gap:10px}.notif-run{color:var(--accent2);font-size:13px;animation:pulse 1.4s ease-in-out infinite}.notif-err{color:var(--bad-ink);font-size:13px}@keyframes pulse{50%{opacity:.45}}.mode-switch{display:flex;gap:6px;padding:12px 16px 0}.mode-btn{flex:1;display:flex;flex-direction:column;align-items:flex-start;gap:2px;background:var(--panel2);border:1px solid var(--line);border-radius:10px 10px 0 0;padding:10px 16px;cursor:pointer;color:var(--muted);text-align:left}.mode-btn:hover{color:var(--ink)}.mode-btn.active{background:var(--panel);border-color:var(--accent);border-bottom-color:var(--panel);color:var(--ink)}.mode-btn .mode-title{font-size:14px;font-weight:600}.mode-btn.active .mode-title{color:var(--accent2)}.mode-btn .mode-sub{font-size:11.5px;color:var(--muted)}.tabs{display:flex;gap:4px;padding:8px 16px 0;border-bottom:1px solid var(--line)}.tab{background:none;border:none;color:var(--muted);padding:10px 16px;font-size:14px;cursor:pointer;border-bottom:2px solid transparent}.tab:hover{color:var(--ink)}.tab.active{color:var(--accent2);border-bottom-color:var(--accent)}.content{flex:1;min-height:0}.tab-keepalive{height:100%}.split{display:grid;grid-template-columns:340px 1fr;height:100%}.list{border-right:1px solid var(--line);overflow-y:auto;background:var(--panel2)}.item{display:block;width:100%;text-align:left;background:none;border:none;border-bottom:1px solid var(--line);color:var(--ink);padding:12px 16px;cursor:pointer}.item:hover{background:var(--panel)}.item.active{background:var(--panel);box-shadow:inset 3px 0 0 var(--accent)}.item-top{display:flex;justify-content:space-between;align-items:center}.name{font-weight:600}.phone{color:var(--muted);font-size:12px;margin-top:1px}.item-sub{color:var(--muted);font-size:13px;margin-top:2px;display:flex;align-items:center;gap:8px}.preview{color:var(--muted);font-size:12px;margin-top:6px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.nps{font-weight:700;font-size:13px;border-radius:6px;padding:1px 8px;color:#fff}.nps.hi{background:var(--hi)}.nps.lo{background:var(--lo)}.badge{display:inline-block;background:var(--warn-bg);color:var(--warn-ink);font-size:11px;border-radius:6px;padding:1px 7px}.badge.big{margin-top:8px;font-size:13px;padding:3px 10px}.detail{display:flex;flex-direction:column;height:100%;min-height:0}.detail-head{padding:16px 22px;border-bottom:1px solid var(--line)}.detail-head h2{margin:0 0 4px;font-size:18px}.chat{flex:1;overflow-y:auto;padding:18px 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var(--line);border-radius:8px;padding:12px;font-size:12px;color:var(--ink-dim)}.item-card{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:10px 12px;margin:8px 0;font-size:14px}.note-card{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:14px 16px}.note-head{display:flex;align-items:center;gap:10px;margin-bottom:8px}.qa{font-size:13px;color:var(--ink);background:var(--panel2);border-radius:8px;padding:7px 10px;margin-bottom:6px}.qa.q{border-left:3px solid var(--info-ink)}.qa.a{border-left:3px solid var(--accent)}.qa-label{display:block;font-size:10px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);margin-bottom:2px}.note-body{margin-top:8px;padding-top:8px;border-top:1px dashed var(--line);white-space:pre-wrap}.login{height:100vh;display:flex;align-items:center;justify-content:center;padding:22px}.login-card{width:min(380px,100%);background:var(--panel);border:1px solid 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var(--accent);color:var(--accent);background:var(--accent-soft)}.sim-viewing{flex:1;display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;padding:8px 12px;border:1px solid var(--accent);border-radius:10px;background:var(--panel)}.sim-bar{display:flex;align-items:flex-end;gap:8px;padding:10px 22px;border-bottom:1px solid var(--line);background:var(--panel2);flex-wrap:wrap}.sim-field-group{display:flex;flex-direction:column;gap:3px;flex:1;min-width:150px}.sim-field-label{color:var(--muted);font-size:12px}.sim-field{background:var(--bg);color:var(--ink);border:1px solid var(--line);border-radius:8px;padding:7px 10px;font:inherit;width:100%}.sim-chat{flex:1;overflow-y:auto;padding:18px 22px;display:flex;flex-direction:column;gap:10px}.sim-bubble{max-width:70%;padding:9px 13px;border-radius:14px}.sim-bubble.bot{align-self:flex-start;background:var(--in);border-bottom-left-radius:4px}.sim-bubble.me{align-self:flex-end;background:var(--out);border-bottom-right-radius:4px}.sim-bubble.me.pending{opacity:.6}.sim-bubble.typing{display:flex;gap:5px;align-items:center}.sim-bubble.typing span{width:7px;height:7px;border-radius:50%;background:var(--muted);animation:typing 1.2s ease-in-out infinite}.sim-bubble.typing span:nth-child(2){animation-delay:.2s}.sim-bubble.typing span:nth-child(3){animation-delay:.4s}@keyframes typing{0%,60%,to{opacity:.3}30%{opacity:1}}.sim-composer{display:flex;gap:8px;padding:12px 22px;border-top:1px solid var(--line);background:var(--panel2)}.sim-input{flex:1;background:var(--bg);color:var(--ink);border:1px solid var(--line);border-radius:10px;padding:10px 13px;font:inherit}.sim-input:disabled{opacity:.55}.sim-hint{padding:0 22px 12px}.sim-hint code{background:var(--bg);border:1px solid var(--line);border-radius:5px;padding:1px 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14px;display:flex;flex-direction:column;gap:8px}.alert-card.in_review{border-left-color:var(--warn)}.alert-card.resolved{border-left-color:var(--hi);opacity:.75}.reservations-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:14px}.req-card{background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:14px 16px;display:flex;flex-direction:column;gap:10px}.req-top{display:flex;justify-content:space-between;align-items:baseline;gap:8px}.req-name{font-weight:600}.req-meta{color:var(--muted);font-size:.82rem}.req-detail{font-size:.95rem}.req-actions{display:flex;gap:8px;margin-top:4px}.mockcrm-note{background:var(--panel2);border:1px solid var(--line);border-radius:8px;padding:10px 14px;margin-bottom:14px;font-size:.88rem;color:var(--muted);line-height:1.6}.mockcrm-note code{background:var(--panel);border-radius:4px;padding:1px 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var(--line-soft);padding:5px;display:flex;flex-direction:column;gap:3px;background:var(--panel)}.cal-cell:nth-child(7n+1),.cal-cell:nth-child(7n){background:var(--panel2)}.cal-cell:nth-child(7n){border-right:none}.cal-cell-outside{background:var(--panel2);opacity:.55}.cal-daynum{align-self:flex-start;background:none;border:none;color:var(--ink-dim);font-family:inherit;font-size:.82rem;font-variant-numeric:tabular-nums;cursor:pointer;min-width:24px;text-align:center;padding:2px 6px;border-radius:999px}.cal-daynum:hover{background:var(--accent-soft);color:var(--ink)}.cal-daynum-today{background:var(--accent);color:#fff;font-weight:700}.cal-chips{display:flex;flex-direction:column;gap:2px;overflow-y:auto}.cal-chip{font-family:ui-monospace,SF Mono,Menlo,Consolas,monospace;font-size:.68rem;text-align:left;border:none;border-radius:4px;padding:2px 5px;cursor:pointer;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cal-chip-free{background:var(--ok-bg);color:var(--ok-ink)}.cal-chip-booked{background:var(--warn-bg);color:var(--warn-ink)}.cal-chip-agent{background:var(--info-bg);color:var(--info-ink)}.cal-modal{margin-top:0;width:min(480px,100%);max-height:86vh;overflow-y:auto}.cal-detail-list{display:grid;grid-template-columns:max-content 1fr;gap:4px 14px;margin:0;font-size:.85rem}.cal-detail-list dt{color:var(--muted)}.cal-detail-list dd{margin:0;overflow-wrap:anywhere}@media(max-width:600px){.cal-detail-list{grid-template-columns:1fr}.cal-detail-list dd{margin-bottom:6px}}.cal-detail{margin-top:14px;background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:12px 16px;display:flex;flex-direction:column;gap:8px}.window-badge{display:inline-flex;align-items:center;gap:6px;align-self:flex-start;font-family:ui-monospace,SF Mono,Menlo,Consolas,monospace;font-size:.78rem;font-weight:600;padding:4px 10px 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